Cancellation and Refund Policy of Finovel Fintech Pvt Ltd

Finovel Fintech Pvt Ltd believes in supporting its customers and has implemented a liberal cancellation policy. Here are the key points:

1. Cancellation Requests:
– Cancellations are considered only if requested immediately after placing the order.
– If the order has already been communicated to the vendors/merchants and the shipping process has started, the cancellation request may not be entertained.

2. Non-Acceptance of Cancellation Requests:
– Cancellation requests for perishable items such as flowers and eatables are not accepted.
– Refunds or replacements for perishable items are possible if the customer establishes that the delivered product’s quality is not good.

3. Damaged or Defective Items:
– Report damaged or defective items to Customer Service within 7 days of receipt.
– The request will be processed once the merchant verifies and determines the defect.

4. Product Discrepancies: 
– If the received product does not match the website description or customer expectations, notify Customer Service within 7 days of receipt.
– The Customer Service Team will review the complaint and make an appropriate decision.

5. Manufacturer Warranty:
– For products with a manufacturer warranty, refer issues directly to the manufacturer.

6. Refund Processing:
– Approved refunds will be processed within 3-7 business days.

This policy aims to ensure customer satisfaction while maintaining clear guidelines for cancellations and refunds.